"Malformed input or input contains unmappable characters" error when generating backup reports

Article ID

2043

Product Version

AhsayCBS: 8.1 or above

Operating System

All Platforms

Symptom

The following error message is shown in the AhsayCBS obs_context_yyyy-mm-dd.log when a backup report cannot be generated, when AhsayOBM/AhsayACB client is running on a Windows machine.

dd-mon-yyyy hh:mm:ss.SEVERE [tomcatThreadPool-https-0.0.0.0-443-3] org.apache.catalina.core.ApplicationContext.log Target path: "null". com.ahsay.c: [FileService.preList] Access is denied for path "db/ClientLogs/F4-8E-6A-8B-FC-3C-Atal?a/log". Error: Malformed input or input contains unmappable characters: /%user_home_path%/%username%/db/ClientLogs/F4-8E-6A-8B-FC-3C-Atal?a/log.

Cause

The issue is caused by a Windows login name which contains non-ascii character(s) from a machine where AhsayOBM/AhsayACB client is installed on.

Resolution

AhsayCBS default installation path is %AhsayCBS_INSTALL_PATH%.

  • Windows: C:\Program Files\AhsayCBS
  • Linux/Unix: /usr/local/cbs
  • AhsayUBS: /ubs/mnt/eslsfw/obsr

To resolve the issue:

  1. Stop the AhsayCBS service.
  2. Stop the AhsayCBS NFS service.

  3. Use a text editor to open the %AhsayCBS_INSTALL_PATH%\conf\cbssvc.ini file.

  4. Add the following entries to the file.
    • -Dfile.encoding=UTF-8
    • -Dsun.jnu.encoding=UTF-8
  5. Save the new settings.
  6. Start the AhsayCBS service.
  7. Start the AhsayCBS NFS service.

 

 

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"Malformed input or input contains unmappable characters" error when generating backup reports