Cannot login to AhsayCBS web management console (License Failure)

Article ID

2012

Last Reviewed Date

Product Version

AhsayCBS: 7.17 or above

Operating System

All platforms

Symptom

When logging into the AhsayCBS web console, the following error message is displayed:

"License Failure. Please contact your service provider."

AhsayCBS Web Console

Cause

This issue can occur if a configuration *.xml (e.g. license.xml) file of the affected AhsayCBS server is corrupted.

Resolution

To resolve the issue, identify which config *.xml file(s) is corrupted.  Config *.xml files of AhsayCBS are located in the installation conf folder at ${CBS-Install-Home}\conf

  1. Check by opening each config *.xml files with a web browser or XML file editor, to see if there is any error returned.

    XML error

  2. Also, check if any config *.xml file is empty (0 kb in size), which may suggest that the file is corrupted.

  3. For any corrupted *.xml file, recover a previous version of the file by renaming *.xml.1, *.xml.2, *.xml.3, or the subsequent xml file to *.xml.

    For example:
    If the license.xml file is found to be corrupted. Move the corrupted license.xml file out of the AhsayCBS installation conf folder, then rename license.xml.1 to license.xml afterward.

  4. Restart the AhsayCBS service afterward.

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Cannot login to AhsayCBS web management console (License Failure)