[erro] YYYY/MM/DD hh:mm:ss java.io.IOException Failed to get latest remote backup job
Article ID
2068
Product Version
AhsayACB / AhsayOBM: 9 and above
Operating System
All platforms
Symptom
When trying to run a backup job, the following error is encountered:
[erro] YYYY/MM/DD hh:mm:ss java.io.IOException Failed to get latest remote backup job
Cause
This issue occurs when the AhsayOBM / AhsayACB client is having trouble synchronizing with the CBS server.
Resolution
To resolve the issue, follow these steps:
-
Check the connection between the affected client and CBS. Perform a telnet test on the client machine or ping the CBS server.
telnet [CBS domain name or IP] [port] ping [CBS domain name or IP]If the client machine can't access the CBS server, check if there are any firewall settings, antivirus programs, or DNS configurations on that client machine that might be blocking the connection to the CBS server.
-
Make sure that the following timezone configurations have the same values:
- CBS: Users, Groups & Policies > Select the affected user > User Profile > Timezone
- OBM: Profile > Timezone
- Machine's timezone: Control Panel > Clock and Region > Date and Time > Timezone