Article ID
2052
Product Version
Ahsay Software: 8.5.2.33 and above
Operating System
Windows
Symptom
When creating a cloud file backup set (CTYun), the following error message is displayed:
"[I][CloudException.ConnectFailedExpt][S3CompatibleManager.login] Failed to login to S3Compatible, (ClientHandlerException: java.net.ssl.SSLException: Certificate for <oos.ctyunapi.cn> doesn't match any of the subject alternative names ..."
Cause
This is a known issue for AhsayCBS and AhsayACB / AhsayOBM version 8.5.2.33 to pre-8.5.2.106.
Resolution
To resolve the issue, patch the AhsayCBS and AhsayOBM / ACB application to version 8.7.0.0 or above.
The instructions can be found by:
Clicking Here for instruction to patch AhsayCBS
Clicking Here for instruction to patch AhsayOBM