AhsayCBS Dashboard shows "[GetIndexXml.execute] Invalid login name ‘%backupuser%’"
Article ID
Product Version
Operating System
Symptom
When accessing the AhsayCBS web console, Monitoring > Dashboard > System Errors, the following entries were found:
Failed login attempt from IP address "%IP address%"
[GetIndexXml.execute] Invalid login name ‘%backupuser%’ [Exception] [GetIndexXml.execute] Invalid login name ‘%backupuser%’
Cause
This error occurs when a backup user that has been removed still has an AhsayOBM / AhsayACB client installed on their machine and is still attempting to connect to the AhsayCBS server.
If the AhsayOBM / AhsayACB client is still installed, it will try to connect to the AhsayCBS server using the credentials saved on the client machine.
Resolution
Manually uninstall the AhsayOBM / AhsayACB client application from the affected client machine. Alternatively, you can block the IP address of the client machine on the AhsayCBS server to prevent it from sending login requests. Afterwards, restart the AhsayCBS service and monitor whether the system error continue to appear every 15 minutes.
To identify the IP address of the client machine, check the 'obs_access' log to locate the backup user.