License Error - Internal Error 1012

License Error - Internal Error 1012

Article ID
2010
Product Version
AhsayCBS: 7 or above
Operating System
All platforms
Symptom

The following message is displayed in the AhsayCBS dashboard:

License Error

The same error will also be displayed when applying the license on the AhsayCBS web console at System Settings > License:

License Error

Cause

The error message will be displayed if any of the following conditions is true:

  • The same license key had been applied on more than on server, for example:

    • License applied on multiple AhsayCBS servers during the migration process or on another server for testing purposes.
    • License applied on AhsayCBS for replication (e.g. replication receiver).

  • The MAC address, local IP address, or HTTP / HTTPS port of the AhsayCBS have changed for more than 5 times, for example:

    • Server network balancing.
  • The license key was converted to a Pooled License via the License Management Portal.
  • AhsayCBS installation on CentOS 7 or above.
Resolution

To resolve this issue, refer to the following instruction:

  • The license was applied on more than one servers

    If the license was applied on a second server, shutdown the AhsayCBS service on the second server. Ensure that only one AhsayCBS is using a single license key at the same time.

    Contact an Ahsay Support Representative to relax the license on your behalf. After that, press the Update button on the license page of the server that the license is intended for (e.g. on the AhsayCBS web console, [System Settings / License]

    If the license was applied on another AhsayCBS server for replication (e.g. replication receiver), please contact an Ahsay Sales Representative to purchase another license for your replication receiver (each AhsayCBS server requires its own separate license).

  • The MAC address, local IP address, or HTTP / HTTPS port of the AhsayCBS have changed for more than 5 times

    Contact an Ahsay Support Representative to relax the license on your behalf. After that, update the new server information to Ahsay's license server (https://lic.ahsay.com) by pressing the Update button on the license page of the AhsayCBS web console ([System Settings > License]).

  • The license key was converted to a Pooled License

    A Pooled License cannot be applied directly on an AhsayCBS server (the conversion from Poolable to Pooled is irreversible). To resolve the issue, create a Pool Key for your AhsayCBS server's usage. Refer to the following article for instruction:

    FAQ: How to create a Pool Key from a License Pool?

  • AhsayCBS installation on CentOS 7 or above

    Utilities such as ifconfig have been marked as deprecated for CentOS 7, and the 'net-tools' package is no longer part of the @core group so will not be installed by default.

    The 'net-tools' package requirement has been removed for AhsayCBS v9.9 or above.

    To resolve the issue, enter the following command in terminal to install the net-tools package on the affected client computer:

    >sudo yum -y install net-tools