[SQLITE_CORRUPT] The database disk image is malformed (database disk image is malformed)

2060

AhsayACB / AhsayOBM: 9.1 or above

All Platforms

When performing a backup job of any type on the AhsayOBM / AhsayACB client application, the following error message is received in the backup report:

No.	Type	Timestamp	Log
info
*	info	YYYY/MM/DD hh:mm:ss	...
erro
*	erro	YYYY/MM/DD hh:mm:ss	[SQLITE_CORRUPT] The database disk image is malformed (database disk image is malformed)

This issue can occur if there is a corrupted index file on the backup set.

There are many factors that could trigger a backup set index corruption:

The machine where the backup job is running was previously shutdown / rebooted when a backup job was still running.
Disk issue on the computer where the backup is performed.
Unstable network connection between the backup computer and network temp folder.
Backup client application crashed during a previous backup.
Backup client application encountered an out of memory of "Java Heap Size" error during a previous backup.

To workaround this issue, try deleting the current index files from the temporary folder on the backup machine.

Make sure there is no backup / restore job running.
Browse to the folder:
```
%temp_folder_path%\%backupSetID%\%destination_name%@%destinationID%\index\
```
Example: C:\Users\ahsay\temp\1719374142445\OBS@1719374209145\index
Delete the current index file.
Perform a Data Integrity Check with rebuild index enabled.
Perform a manual backup again.

If the SQLITE_CORRUPT error persists, contact Ahsay support representatives for further assistance.

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