Article ID
2060
Product Version
AhsayACB / AhsayOBM: 9.1 or above
Operating System
All Platforms
Symptom
When performing a backup job of any type on the AhsayOBM / AhsayACB client application, the following error message is received in the backup report:
| No. | Type | Timestamp | Log |
|---|---|---|---|
| info | |||
| * | info | YYYY/MM/DD hh:mm:ss | ... |
| erro | |||
| * | erro | YYYY/MM/DD hh:mm:ss | [SQLITE_CORRUPT] The database disk image is malformed (database disk image is malformed) |
Cause
This issue can occur if there is a corrupted index file on the backup set.
There are many factors that could trigger a backup set index corruption:
- The machine where the backup job is running was previously shutdown / rebooted when a backup job was still running.
- Disk issue on the computer where the backup is performed.
- Unstable network connection between the backup computer and network temp folder.
- Backup client application crashed during a previous backup.
- Backup client application encountered an out of memory of "Java Heap Size" error during a previous backup.
Resolution
To workaround this issue, try deleting the current index files from the temporary folder on the backup machine.
- Make sure there is no backup / restore job running.
Browse to the folder:
%temp_folder_path%\%backupSetID%\%destination_name%@%destinationID%\index\Example: C:\Users\ahsay\temp\1719374142445\OBS@1719374209145\index
- Delete the current index file.
- Perform a Data Integrity Check with rebuild index enabled.
- Perform a manual backup again.
If the SQLITE_CORRUPT error persists, contact Ahsay support representatives for further assistance.