Downgrade AhsayCBS

The only acceptable time when you can successfully downgrade to previous installation, is if you just upgraded to latest release but found issues with the upgrade, and have not upgraded any clients to v9. If several days or longer has passed, we do not support downgrade as there would have been many changes to both the User Home and configuration, which could corrupt your environment if you downgrade.

Also, downgrade of AhsayCBS may result in data loss. As pre versions of AhsayCBS/AhsayOBM/AhsayACB does not support v8.3 index.db structure, as well as other changes to support new features.

In the following scenarios, backup sets will need to be re-created and data needs to be uploaded again after downgrade:

  • If AhsayOBM/AhsayACB clients have already been upgraded to v9 and v8.3 conversion has already been completed for the backup sets.
  • New backup sets have been created using AhsayOBM/AhsayACB v9.

To successfully rollback to a previous version, you should immediately stop the CBS service while you review and understand the downgrade process.

Assumption

You made a rollback copy of previous AhsayCBS binaries/system home before upgrading, and is located in:

  • Windows

    C:\Program Files\AhsayCBS85486

  • Linux/Solaris/FreeBSD

    /usr/local/cbs85486

Substitute our example path with your installation path.

Steps for Windows

If you had previously retained a rollback copy of your previous installation prior to upgrade:

  1. Logon with Windows administrator privileges (i.e. administrator).
  2. Stop the AhsayCBS Service.
  3. Rename C:\Program Files\AhsayCBS, to C:\Program Files\AhsayCBS.NEW.
  4. Rename C:\Program Files\AhsayCBS85486, to C:\Program Files\AhsayCBS.

  5. From C:\Program Files\AhsayCBS.NEW, copy the “user” folder to C:\Program Files\AhsayCBS.

    You may omit moving the "user" folder, if your User Home path is not a directory inside your AhsayCBS installation path.

  6. Start the AhsayCBS Service.
  7. Login to the AhsayCBS Web Management Console, verify version and users exist.
  8. If you are branded, it may be necessary to Rebuild Clients.
Steps for Linux

Contact Ahsay Support, who will need to determine if you qualify for downgrade.

AhsayCBS (DIY)