When trying to run a backup job, the following error is encountered:
- [erro] YYYY/MM/DD hh:mm:ss java.io.IOException Failed to get latest remote backup job
This issue occurs when the AhsayOBM / AhsayACB client is having trouble synchronizing with the CBS server.
To resolve this issue, follow the steps below:
If the client machine cannot access the CBS server, check any of the following on the client machine that might be blocking the connection to the CBS server:
- Check the connection between the affected client and CBS. Perform a telnet test on the client machine or ping the CBS server.
- telnet [CBS domain name or IP] [port]
- ping [CBS domain name or IP]
- Firewall Settings
- Antivirus Programs
- DNS Configurations
- Make sure that the following timezone configurations have the same values:
- CBS: Users, Groups & Policies > Select the affected user > User Profile > Timezone
- OBM: Profile > Timezone
- Machine's Timezone: Control Panel > Clock and Region > Date and Time > Timezone