When performing a backup of any type, the following warning message is received in the backup report:
Failed to save encrypted backup set encryption keys to server. Failed to get OutputStream of file: backup_id/settings/EncryptionKeys-YYYY-MM-DD.json.rgz, com.ahsay.afc.cloud.d: [ObsManager.newFolderIterator] Failed to list path: backup_id settings.
The message suggests that the encryption key of the affected backup set cannot be saved to the backup server due to possible having issues with unstable connection between AhsayOBM/AhsayACB clients and AhsayCBS server.
To resolve the issue, increase the upload timeout value for all affected clients. To do this, follow the steps below:
- Open the afc.opt file under the AhsayOBM / AhsayACB installation folder with a text editor.
- Add the following line to the end of the file:
com.ahsay.afc.cloud.cache.AbstractCachedCloudManager.readTimeout=180
Take note: The value 180 seconds is for example purposes only. You can adjust the timeout value to another value if required.
- Save and exit from the text editor.
- Restart Ahsay Online Backup Manager Services / Ahsay A-Click Backup Services and client user interface.
- Perform the backup again to see if the problem persists.
Take note: Further increase the timeout value (e.g. to 300 seconds) if the problem persist. Alternatively, contact Ahsay support for further assistance.