Please use the following steps on Troubleshooting problem with missing scheduled backup.
Computer shutdown or hibernated
Q. Was the affected computer switched off, hibernated, or in standby mode?
Check if the affected computer was switched off, hibernated, or in standby mode when the scheduled backup is due to run.
Patch the AhsayCBS server and AhsayOBM / AhsayACB client application to the latest stable release
Q. Are you using the latest version of AhsayOBM / ACB?
Ensure that the AhsayCBS and AhsayOBM / ACB client application are running on the latest stable release, to rule out issues that are already resolved.
Refer to the following article for instruction on how to patch the server and client application:
How to install the latest patch set for AhsayCBS?
How to install the latest patch set for AhsayOBM / AhsayACB?
Ahsay Online Backup Manager Services
Q. Was the Ahsay Online Backup Manager Service started?
Ensure that the Ahsay Online Backup Manager Service are started or can be started properly.
Check if the scheduler service is running by inspecting the client side scheduler debug log.
Refer to the following article for location of the Scheduler Debug Logs ( debug.log):
Where are the backup client application logs stored at?
If no log entry is written to the debug log, try to restart the service with the following procedure:
For client installation on Windows,
Control Panel > Administrative Tools > Services > Ahsay Online Backup Manager Services
For client installation on Linux, enter the following command:
# /etc/init.d/obmscheduler stop
# /etc/init.d/obmscheduler start
For client installation on Mac OS X 10.7 to 10.9, enter the following command in Terminal:
$ sudo SystemStarter stop AhsayOBM
$ sudo SystemStarter start AhsayOBM
For client installation on Mac OS X 10.10 or above, enter the following command in Terminal:
$ sudo launchctl unload /Library/LaunchDaemons/com.AhsayOBM.scheduler.plist
$ sudo launchctl load -w /Library/LaunchDaemons/com.AhsayOBM.scheduler.plist
Run scheduled backup on this computer setting
Q. Was the backup schedule setting configured properly?
Ensure that the " Run scheduled backup for this backup set" setting is enabled on the corresponding client computer.
Login to the AhsayOBM user interface > Backup Sets > %backup set% > Backup Schedule.
Backup scheduled for incorrect computer
Q. Is the schedule configured for another computer?
Check on the AhsayCBS web console to determine if the schedule is configured for the correct client computer.
For each backup set, the scheduler service will verify if the computer name (of the machine where the scheduler service is running) is the same as the computer name specified in the backup set setting.
If the computer name of the client computer had changed, the scheduled backup job will be skipped by the scheduler service, because of the mismatch.
To resolve the issue, ensure that the scheduled backups on the corresponding machine are configured properly. Make sure that the correct computer name has been set in the AhsayCBS web console for the relevant backup set.
Go to User, Groups & Policies > Backup User > %username% > Backup Set > Backup Schedule
Timezone setting
Q. Is the timezone setting configured properly?
Ensure that the timezone setting of the corresponding backup account is correctly configured. In some cases, a missed backup job alert is received for a backup job that was actually performed at the scheduled time (but at an incorrect time).
For these cases, check if the timezone setting of the corresponding backup account is correctly setup.
Login to the AhsayCBS web console, go to Users, Groups & Policies > Backup User > %username% > User Profile > General, check the Timezone setting.
Operating system profile
Q. Is the scheduler service looking at the correct operating system account profile?
Check if the home.txt has been populated correctly, the home.txt is located at the AhsayOBM / ACB installation folder, except for installation on Windows, the home.txt file is located at:
C:\Program Data\AhsayOBM\home.txt
Within the file, you should see at least one entry pointing to a .obm / .acb directory that is accessible by the local scheduler service, for example C:\Users\administrator\.obm. Modify the home.txt file by adding the directory path to the .obm folder, if the file is empty.
AhsayOBM installation on Linux
Q. Did you run the RunConfigurator.sh script on the affected client computer?
For AhsayOBM installation on Linux, you must configure the client login setting by running the RunConfigurator.sh script at least once.
AhsayOBM / AhsayACB installation on Mac OS X (10.7 to 10.9)
Q. For AhsayOBM / ACB installation on Mac OS X, is the hostname of the affected client computer constantly changing due to different DHCP server assignment (e.g. user who travel often with MacBook)?
To resolve the issue, refer to the following steps:
- Enter the following command in terminal:
$ sudo vi /etc/hostconfig - Edit the file by adding the following entry to the hostconfig file:
HOSTNAME=%your_computer_name% - Restart the computer.
Once the computer is restarted, check on the scheduler debug log to confirm if the correct hostname is picked up the scheduler service.
Java heap size setting
Q. Did the client application ran out of memory?
Ensure that there are sufficient free memory available on the client computer for the backup to begin.
Increase the memory allocation setting with the instructions provided in the following article:
How do I modify the Java heap size setting of AhsayOBM or AhsayACB?
Backup client installation on guest virtual machine hosted by VMware Fusion
Q. Is the Mirrored Folders option enabled?
Check if Mirrored Folders is enabled for Desktop.
In some cases, scheduled backup may not run with this option enabled, please disable the option to resolve the issue.
Important
We would just like to clarify that missed backup may not necessarily be a software problem.
End-users may have their PC / server switched off, hibernated, or in standby mode when the schedule is due to run, or the network can be unavailable or being cut off during the scheduled backup time.
We have also seen cases where the system clocks of the client machine and that of AhsayCBS are off.