The user home for user 'username' is not available

The user home for user 'username' is not available.

The issue indicates that CBS cannot locate the backup user's directory in any User Home path.

To resolve the issue, the CBS Admin will need to manually create a user directory for the username in any of the User Home path.

1. From your CBS server's OS, access any of the User Home path.

   For example: E:\Users
2. Manually create a directory with the username of the user (case-sensitive).

   For example: If the username is JaneSmith, then create E:\Users\JaneSmith

   • • If the user is owned by a SubAdmin, then you will need the sub-directory with the SubAdmin ID#.

     For example: E:\Users\JaneSmith#12345
3. Once the directory is created, access CBS Main Menu, then click Users, Groups & Policies, then Backup User tab, then click the icon of "Rescan all user home directories".