Please use the following steps on Cannot start shadow copy (VSS_E_WRITERERROR_NONRETRYABLE) (MS SQL server with ACT! software).
Symptom:
When performing a Microsoft SQL database backup, the following warning message is displayed in the backup report:
Cannot start shadow copy, reason = The writer operation failed because of an error that might recur if another shadow copy is created.
(VSS_E_WRITERERROR_NONRETRYABLE)
Cause:
The error is caused by Windows SQL VSS writer conflict with ACT! software.
Resolution:
To resolve the issue:
- Open the SQL Server Configuration Manager from the Windows Start menu.
- Click the SQL Server Services item in the left pane.
- In the right pane, right click on the SQL Server (ACT7), and select Properties.
- Change Log on as a setting from:
Built-in account: Local System to Built-in account: Local Service