There are many underlying components in the operating system that may come into play during the backup process to cause the VSS error. This video offers a guideline on how to troubleshoot for errors related to Volume Shadow Copy.
Some of the questions and solutions included in the video are the following:
1. Pre-requisites of Volume Shadow Copy
Q. Which version of Windows are you using?
Ensure that the AhsayOBM / ACB client application is installed on a supported Windows platform. Refer to the AhsayOBM / AhsayACB guide for the software compatibility list.
2. Reboot the affected machine
Q. Have you restarted the affected computer recently?
Try rebooting the affected machine. In some instances, servers that have not been rebooted in a while may cause VSS malfunction. Reboot your server regularly as a preventive and cleanup measure for your system.
3. Re-register VSS files
Q. Are the VSS related components correctly registered?
Perform the following procedures to ensure that all VSS related components are correctly registered:
In the administrative command prompt, execute the 'RegisterVSS.bat' script file available in the AhsayOBM installation home. Reboot the machine afterward.
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${Install-Home}\bin RegisterVSS.bat
To learn more how to troubleshoot other issues relating to Volume Shadow Copy, watch the video.