"Malformed input or input contains unmappable characters" error when generating backup reports

The following error message is shown in the AhsayCBS obs_context_yyyy-mm-dd.log everytime a backup report cannot be generated when AhsayOBM/AhsayACB client is running on a Windows machine.

• dd-mon-yyyy hh:mm:ss.SEVERE [tomcatThreadPool-https-0.0.0.0-443-3] org.apache.catalina.core.ApplicationContext.log Target path: "null". com.ahsay.c: [FileService.preList] Access is denied for path "db/ClientLogs/F4-8E-6A-8B-FC-3C-Atal?a/log". Error: Malformed input or input contains unmappable characters: /%user_home_path%/%username%/db/ClientLogs/F4-8E-6A-8B-FC-3C-Atal?a/log.

The issue is caused by a Windows login name which contains non-ascii character(s) from a machine where AhsayOBM/AhsayACB client is installed on.

To resolve this issue:

1. Stop the AhsayCBS service.
2. Stop the AhsayCBS NFS service.
3. Use a text editor to open the %AhsayCBS_INSTALL_PATH%\conf\cbssvc.ini file.
4. Add the following entries to the file:
   • -Dfile.encoding=UTF-8
   • -Dsun.jnu.encoding=UTF-8
5. Save the new settings.
6. Start the AhsayCBS service.
7. Start the AhsayCBS NFS service.