Limitations

For backup and restoration of Exchange 2013 / 2016 / 2019 Mail Level backup set, here are some limitations:

  1. If you are trying to restore item(s) from one mailbox to an alternate location mailbox, AhsayOBM will restore the item(s) to their respective destination folder(s) with the same name of the original folder(s).

    Example: Item from “Inbox” folder of Mailbox-A will be restored to the “Inbox” folder of the alternate location Mailbox-B; Item from “Drafts” folder of Mailbox-A will be restored to the “Drafts” folder of the alternate location Mailbox-B.

  2. If you are trying to restore item(s) from several mailboxes to an alternate location mailbox, AhsayOBM will restore the item(s) to their respective destination folder(s) in alternate location mailbox with the same name of the original folder(s).

    mailbox

    Example:Item from “Inbox” folder of Mailbox-A and Mailbox-B will be restored to the “Inbox” folder of the alternate location Mailbox-C.

  3. Restore of mailbox items or public folder items is only supported if the according mailbox or public folder exists.

  4. The restore process cannot create a mail item under the user’s Exchange root folder, it can only restore to the supported folders as listed in Supported Source in the Requirements section.

  5. Only Alternate Location is supported for restoring mailbox items to another domain.

  6. Restore of mailbox item(s) in public folder to an alternate location mailbox is not supported.

    Example: Restore of mailbox item(s) in public folder from Mailbox-A to alternate location Mailbox-B is not supported.

  7. If you are trying to restore the mailbox item to a destination mailbox which has a different language setting then the original mailbox, AhsayOBM will restore mailbox item(s) to their respective destination folder based on the translation listed below.

    For folders such as “Calendar” or “Notes”, a new folder “Calendar” or “Notes” will be created.

    Backup source (English) Action Destination mailbox with Chinese as default language settings
    Inbox Merge 收件箱
    Outbox Merge 寄件匣
    Sent Items Merge 寄件備份
    Deleted Items Merge 刪除的郵件
    Drafts Merge 草稿
    Junk E-Mail Merge 垃圾電郵
    Calendar Create new folder Calendar
    Notes Create new folder Notes

    This limitation is specific and applicable only for Exchange 2013 / 2016 / 2019 Mail Level backup set.